Latest Updates & New Procedures
Following COVID-19
COVID-19 UPDATE 3 November, 2020
Our 2020 season has now ended, thank you to all guests who enjoyed a holiday with us this year.
Our 2021 seasons starts from Friday 12th March 2021. We remain open during November and December to take 2021 bookings and our team is available Monday to Friday 9am – 5pm via telephone or email for any queries or holiday advice.
We were very pleased with the positive response from our guests in 2020 in relation to the new measures we introduced, including the enhanced boat cleaning and socially distanced handovers and so we will continue to operate with these new measures next year to ensure that our guests and team members remain safe.
Find out the latest UK Government advice here:
https://www.gov.uk/coronavirus
Preparing for your arrival
In association with British Marine and the Canal & River Trust, we will continue with our safe working practices for our guests and our team in 2021.
Boat cleaning
We have taken extra precautions in the cleaning of your narrowboat so that you can enjoy a relaxing, stress-free holiday.
After each guest departure and before new guests arrive, each boat will be thoroughly sanitised using a misting fogging technique originally developed for hospital operating theatres. This process disperses a non-toxic, non-corrosive mist into the air killing up to 99.9999% of all known bacteria and viruses. The disinfecting mist gets into every nook and cranny and covers all surfaces including cupboards and draws, beds and bedding.
This process will then be followed with our normal high quality cleaning, with extra precautions being taken by our team members, wearing disposable PPE for each boat clean. Team members will have their temperatures taken at the start of each day of work and are encouraged to self-isolate if they feel that they have been at risk.
All our linen and towels are washed to a government advised standard of a minimum of 60 degrees, which ensures the killing of all known bacteria and viruses.
Induction & Handover
A new handover video tutorial will be available online to help prepare guests on how the boat is operated and the facilities on board. A physical handover of the boats will still take place with a member of our team and we will be working with new social distancing rules at each of our bases.
Face masks will be worn by team members We recommend that you bring and wear your own face mask for the check in and handover.
The induction to your boat will be delivered to a maximum of two members of your party only and our team members have been trained on how to deliver the handover whilst maintaining social distancing.
Holiday help
As usual, the teams at each of our bases will be on hand to help for the duration of your holiday. Please do not hesitate to contact us if you have any queries or issues with your boat. The contact numbers will be provided to you on our arrival at the base.
A word from our Operations Manager, Leighton Jones
On behalf of my team, I’d like to say a big thank you to any of our guests who may be on the front line in the nation’s battle against the coronavirus – whether that’s as part of the NHS or emergency services, or other kinds of essential work that keeps our country going. It’s been a tough few months and I hope that everyone gets the break they need and deserve very soon.
