We must be doing something right!
In our last Customer Service Questionnaire we were very proud to receive the following results:
97% rated their holiday experience as Good or Excellent
97% would recommend Black Prince Narrowboat Holidays to a friend
97% thought their holiday was value for money
Customer Comments (written as provided by the customer)
We thought we would share some of the great things that our customers have said about us – see below for some examples. If you would like to send us some feedback then email our Operations Manager at leighton@black-prince.com
“Canal Boat holidays are relaxing and fun. If you’ve never done it before, driving your boat through locks and canals is not as daunting as you probably think it is. A great get away from it all’ holiday. Black Prince make it even easier, their boats are a pleasant home from home and they give you all the tuition and help you could possibly need. Give it a go!”
“I have had several narrowboat and Broads holidays over the years. The Black Prince boat was fitted out and prepared to the highest standard of any boat I have hired.”
“We enjoyed our 5 days on the boat so much that we WILL do it again, and again, …All staff were friendly and encouraging, instruction was very good and we felt confident when we left the base. Apart from all that the scenery was stunning as well. Keep up the good work.”
“It was a wonderful experience and Black Prince could not have been more helpful” “Service at base was outstanding, staff were friendly and made us welcome. Narrow boat was spotless and facilities on it were very good, thoroughly enjoyed our holiday, will do it again sometime.” “Staff very friendly on phone and base and very helpful….”
“Boat condition good, service and information at the beginning and end very friendly.”
“This was my second narrowboat experience and both have been superb. And the staff at Napton could not have been more helpful.” “Find far better than other boating companies.”
“We had a really good holiday and given lots of useful information about routes and operating the boat.”
“This was our second canal boat holiday, the Black Prince boat was definately better than the first holiday we had with ‘****’ (name of another company!). Nice clean boatyard, friendly people to help get you going. I was impressed.”
” I cannot fault the staff, Hire Centre or the Narrow Boat itself. Possibly the best holiday I have ever had and can’t wait to do it again. Thank you so much.”
“A thoroughly enjoyable experience and one we look forward to repeating some time in the not too distant future. You could not have served us better. Very many thanks.”
“The booking, quality of the boat and overall experience of Black Prince was excellent. Your staff were very helpful.”
“Everything was well organised, efficient and friendly – could find no fault with the service nor the boat!”
“Many many thanks for helping us to reclaim the lost property we left on board – very impressed with the speed with which it was returned and waiving the postage charge was a really nice touch, much appreciated.”
“Had a lovely short break introduction to Narrow boating & am eager to have another go!”
” I have been on many inland waterway narrow boat holidays spanning 4 decades. This boat was the best designed and executed boat by a country mile. The heads (toilets and shower rooms) had clean lines and were entirely devoid of clutter. The boat itself was well equipped with a well maintained inventory of essential and peripheral kit list. My only gripe was the poorly designed one-armed bottle opener! Black Prince boats are unbeatable (at the time of writing)!”
“The hire experience at the base was exceptional, with excellent detail and knowledge from all the staff, from being shown around the boats to being shown the maps and where to eat and drink. The boats were really well equipped and comfortable, even with 10 people on one boat and 8 on the other. I have recommended you to may people and will be returning with my children in the future at some point.”
“The whole thing was very simple & user friendly, the boat was great and we all thoroughly enjoyed ourselves. All of your staff were very helpful.”