Coronavirus Book with Confidence Guarantee

Our Book with Confidence Guarantee means that we have you covered should any Government restrictions regarding COVID-19 interrupt your holiday plans for 2021.

The Book with Confidence Guarantee is free of charge and automatically applies to all  existing and new bookings for 2020 and 2021.

If Black Prince cancels your narrowboat holiday:

In the case that your holiday can’t go ahead due to COVID-19 / Government restrictions, we’ll be in touch to offer you the opportunity to transfer your booking to a different date in 2021 or 2022 with no amendment charge, or we will arrange a full refund.

If there is a local Government restriction in your area

If travel restrictions are put in place by your local Government (such as quarantine periods / restricted travel etc.) and you are unable to take your holiday then we will offer you the opportunity to transfer your booking to a different date in 2021 or 2022 with no amendment charge, or we will arrange a full refund.

If you are travelling from overseas / areas outside of the UK:

If travel restrictions are put in place by your Government or the UK Government (such as quarantine periods etc.) and you are unable to travel either from your country or you are unable to enter the UK, then we will offer you the opportunity to transfer your booking to a different date in 2021 or 2022 with no amendment charge, or we will arrange a full refund.

Please note that if you wish to be covered for personal health then you can purchase our Cancellation Protection Policy which now covers COVID-19. Find out more about our Cancellation Protection here.

Terms and Conditions

• This guarantee applies to the SARS-CoV-2 / Covid19 strain of Coronavirus.
• All other terms and conditions are unchanged.
• If the price of your new holiday is higher than the original one you will need to pay the difference at the time of booking.
• We recommend that you take out the Black Prince Cancellation Protection Scheme or another travel insurance for all other risks.
• If the price of your new holiday is more than 10% higher than the original one you will need to pay the difference at the time of booking.
• Refunds cannot be processed when the booking office is closed due to Government advice. Refunds can take up to 28 days to process.
• The Coronavirus Guarantee applies to holidays due take place from September 1, 2020 to November 1, 2021.
• Refunds may be subject to bank charges.
• This Cancellation Protection applies to all bookings taken between October 1 to December 31, 2020.