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What you need to know
Coronavirus update 12 May 2020
We would firstly like to reassure all customers that Black Prince is well placed to weather the difficult times ahead and we will continue to contact all customers as new information is made available relating to your reservations. We are looking forward to providing you with a relaxing holiday once we are operational again.
Holidays in May and June
Following the Governments announcement on Sunday 10th May and the resulting new guidelines, we will now defer all holidays due to start before 4th July, 2020. We are contacting all our affected customers by email to discuss options.
We are planning on reopening the business on Saturday 4th July and are working through how we manage our operational procedures to ensure maximum safety for our guests and all our team members.
How to contact us
Thank you to all our guests for your patience when getting in contact with us. In line with Government guidelines, we have had to close our telephone contact centre and we now have a small team working from home. If you need to contact us with a query, please email firstname.lastname@example.org and include your booking reference and departure date in the subject. We will respond to ALL emails, but we will prioritise customers by departure date. Many thanks for your understanding at this difficult time.
Preparing for the future
We are currently working with British Marine and the Canal & River Trust to establish safe working practices for when the Government restrictions are lifted. These new practices will be communicated to all guests holidaying with us before their arrival at our bases.
Finally, on behalf of my team, I’d like to say a big thank you to everyone who is on the front line in the nation’s battle against the coronavirus – whether that’s as part of the NHS or emergency services, or other kinds of essential work that keeps our country going. We are very grateful.
Leighton Jones, Operations Manager
& The Black Prince Team
The GOV.UK website for the most up-to-date information: